TICKET EXCHANGE AND REFUND POLICY

08/30/2023

TICKET EXCHANGE AND REFUND POLICY

Customers have the right to cancel reservations or exchange tickets at any time before the departure time of the booked trip.

The Ticket Exchange, Cancellation Policy applies as follows:  

- Ticket changes are completely free but must be reported before the departure time of the postponed trip at least 2 hours in advance. Otherwise, customers will be able to take the next trip immediately after or according to the arrangement of the bus company.

- All transaction fees will not be refunded if you cancel the ticket.

- In case of a price difference during the ticket exchange process, customers need to pay the additional amount or request the Company to refund the difference (if any).

To cancel a reservation or exchange a ticket, customers can choose to apply one of the following two methods:

–  Enter the ticket code and select “Cancel/Exchange Ticket”. If the reservation has been paid, we will call you the same day to agree on the refund method.

– Call directly to cancel via hotline: +84947701989