TICKET CANCELLATION AND REFUND POLICY

30/08/2023

TICKET CANCELLATION AND REFUND POLICY

Customers have the right to cancel reservations or exchange tickets at any time before the departure time of the booked trip.

The Ticket Exchange and Cancellation Policy is as follows:  

- Changing tickets is completely free but must be notified at least 2 hours before the new departure time. Otherwise, customers will be accommodated on the next available trip or as arranged by the company.

- All transaction fees will not be refunded if you cancel the ticket.

- In case of a fare difference during the ticket exchange process, customers need to pay the additional amount or request the company to refund the difference (if any).

To cancel a reservation or exchange a ticket, customers can choose one of the following methods:

–  Enter the ticket code and select “Cancel/Exchange Ticket”. If the reservation has been paid, we will call you the same day to agree on the refund method.

– Call directly to cancel via hotline: 19001224 - 0971576555