TICKET EXCHANGE AND REFUND POLICY

30/08/2023

TICKET EXCHANGE AND REFUND POLICY

Customers have the right to cancel bookings or exchange tickets at any time before the departure time of the booked trip.

The Exchange, Cancellation policy applies as follows:  

- Ticket changes are completely free but must be reported before the departure time of the moved trip by 2 hours. Otherwise, customers will be allowed to take the next trip immediately after or according to the arrangement of the bus company.

- All transaction fees will not be refunded if you cancel the ticket.

- In case of a fare difference during the ticket exchange process, customers need to pay the additional amount or request the Company to refund the difference (if any).

To cancel bookings or exchange tickets, customers can choose to apply one of the following two methods:

–  Enter the ticket code and select “Cancel/Exchange Ticket”. If the booking has been paid, we will call you on the same day to agree on the refund method.

– Call directly to cancel via hotline: +84947701989